Chimicles & Tikellis is investigating a potential class action on behalf of individuals who have purchased Wen hair care products. It has been reported that Wen advertises an initial 30-day supply of its hair care system for $29.99. Wen may not adequately disclose to consumers that, at the time of purchase, they will be automatically enrolled in a program where they will be continuously charged for future Wen hair care products without requesting such. Consumers who wish to cancel their enrollment in this automatic program may face a very difficult time. Those customers who are unsatisfied with Wen hair care products are told to return the items for a refund upon Wen’s receipt of the products. Some individuals have reported that Wen has claimed it did not receive the returned products and thereby refused to refund customer charges.
If you or someone you know has purchased Wen hair care products, please use the “Email us about this Case” button to contact the following attorneys.